Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Noxok Property Solutions website and the property management services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you should not use our website or services.

2. Definitions

• "Company", "We", "Us", "Our": Refers to Noxok Property Solutions
• "Client", "You", "Your": Refers to the property owner or landlord engaging our services
• "Services": Refers to property management services provided by Noxok Property Solutions
• "Property": Refers to the residential property or properties under our management
• "Tenant": Refers to individuals occupying the Property under a tenancy agreement
• "HMO": Refers to a House in Multiple Occupation as defined by UK housing regulations

3. Services Provided

3.1 Scope of Services

Noxok Property Solutions offers the following property management services:

• HMO property management and licensing compliance
• Tenant placement and referencing
• Rent collection and financial management
• Property maintenance coordination and emergency repairs
• Regular property inspections and reporting
• Compliance support for safety regulations and certifications

3.2 Service Variations

Specific services will be outlined in your individual service agreement. Not all services may be applicable to every property or client. We reserve the right to modify our service offerings with reasonable notice.

4. Client Responsibilities

4.1 Property Ownership

You confirm that you are the legal owner of the Property or have full authority to engage our services on behalf of the property owner. You warrant that all information provided about the Property is accurate and complete.

4.2 Property Condition

You agree to:

• Ensure the Property meets all legal safety standards before tenancy commencement
• Provide necessary safety certificates (Gas Safety, EPC, EICR, etc.)
• Authorise necessary repairs and maintenance work
• Maintain appropriate property insurance
• Comply with all HMO licensing requirements where applicable

4.3 Financial Obligations

You are responsible for:

• Payment of agreed management fees
• Funding necessary repairs and maintenance costs
• Council tax, utilities, and service charges during void periods
• Ground rent, service charges, and mortgage payments (if applicable)

5. Fees and Payment Terms

5.1 Management Fees

Our management fees are outlined in your individual service agreement. Fees are typically calculated as a percentage of monthly rental income and are deducted before rent is transferred to you.

5.2 Additional Costs

Additional costs such as maintenance, repairs, safety certifications, and tenant referencing fees may be charged separately. We will seek your approval before incurring significant costs, except in emergency situations.

5.3 Rent Collection

Rent collected from tenants will be transferred to your designated bank account on a monthly basis, after deduction of our management fees and any authorised expenses.

6. Tenancy Management

6.1 Tenant Selection

We conduct thorough tenant referencing including credit checks, employment verification, and previous landlord references. However, we cannot guarantee tenant behaviour or payment performance. Final tenant approval requires your consent.

6.2 Tenancy Agreements

All tenancy agreements will comply with UK housing law and regulations. We use Assured Shorthold Tenancy (AST) agreements as standard, unless otherwise agreed.

6.3 Deposit Protection

Tenant deposits will be protected in a government-approved tenancy deposit scheme within 30 days of receipt, as required by law.

7. Property Maintenance

7.1 Routine Maintenance

We will coordinate routine maintenance and repairs to keep the Property in good condition. You authorise us to arrange repairs up to an agreed threshold without prior approval.

7.2 Emergency Repairs

In emergencies (e.g., burst pipes, heating failure, security breaches), we are authorised to arrange immediate repairs to prevent further damage or ensure tenant safety, regardless of cost. We will notify you as soon as reasonably practicable.

7.3 Contractor Management

We work with trusted, insured contractors. Whilst we exercise reasonable care in contractor selection, we are not liable for contractor workmanship or performance.

8. Compliance and Legal Obligations

8.1 Safety Regulations

We will remind you of your obligations to maintain valid safety certificates (Gas Safety, EICR, EPC, smoke and CO alarms, etc.). However, ultimate responsibility for legal compliance rests with you as the property owner.

8.2 HMO Licensing

For HMO properties, we will assist with licensing applications and compliance. You are responsible for obtaining and maintaining any required HMO licenses.

8.3 Right to Rent Checks

We will conduct Right to Rent checks on all tenants as required by UK immigration law. This protects you from potential civil penalties.

9. Liability and Insurance

9.1 Professional Indemnity

We maintain professional indemnity insurance to cover our management services. However, our liability is limited to the extent of our insurance coverage and excludes losses arising from circumstances beyond our reasonable control.

9.2 Property Insurance

You are required to maintain comprehensive buildings insurance and landlord liability insurance for the Property. We are not responsible for losses that would have been covered by adequate insurance.

9.3 Limitation of Liability

We are not liable for:

• Tenant default, rent arrears, or property damage beyond reasonable management practices
• Market conditions affecting rental values or void periods
• Changes in legislation or local authority requirements
• Losses arising from your failure to maintain insurance or comply with legal obligations
• Consequential or indirect losses

10. Data Protection

We process personal data in accordance with UK data protection law and our Privacy Policy. By engaging our services, you consent to our data processing practices as outlined in our Privacy Policy.

You authorise us to share necessary information with tenants, contractors, local authorities, and other third parties as required to provide our services.

11. Term and Termination

11.1 Contract Term

Our management agreement typically runs for a minimum initial term as specified in your service agreement, after which it continues on a rolling basis.

11.2 Notice Period

Either party may terminate the agreement by providing written notice as specified in your service agreement (typically 1-3 months). Notice must be given in writing via email or registered post.

11.3 Obligations Upon Termination

Upon termination:

• We will transfer all relevant property documentation, keys, and tenant records to you or your new agent
• Outstanding fees and expenses must be settled
• We will cooperate with the transition to ensure continuity of tenancy management
• Any ongoing tenancies will be transferred to you or your new agent

12. Intellectual Property

All content on our website, including text, images, logos, and design elements, is the intellectual property of Noxok Property Solutions or our licensors. You may not reproduce, distribute, or use our content without written permission.

13. Website Use

13.1 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or harmful code
• Engage in any activity that disrupts or interferes with our website

13.2 Website Availability

Whilst we strive to ensure our website is available at all times, we do not guarantee uninterrupted access. We reserve the right to suspend or modify the website for maintenance or updates.

14. Disputes and Complaints

14.1 Complaint Procedure

If you have a complaint about our services, please contact us in writing at info@noxokpropertysolutions.com. We will acknowledge your complaint within 3 working days and aim to resolve it within 15 working days.

14.2 Alternative Dispute Resolution

If we cannot resolve a dispute internally, you may refer the matter to an independent dispute resolution service or seek legal advice.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to update these Terms from time to time. Material changes will be communicated to existing clients via email. Continued use of our services after changes constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with your individual service agreement and our Privacy Policy, constitute the entire agreement between you and Noxok Property Solutions regarding our services and supersede all prior agreements or understandings.

19. Contact Information

For questions or concerns about these Terms, please contact us: